Job opportunities at Yooralla

Join Yooralla and you’ll work as part of a positive and passionate team with more than 100 years’ history empowering people with disability to achieve their goals.

Customer Rights and Empowerment Practitioner

Apply now Job no: 493835
Work type: Part - Time (Non T&A)
Location: Melbourne CBD
Categories: Disability Support Worker, Instructor, Administration
Position Description

Customer Rights and Empowerment Practitioner

Division:        Quality Innovation & Safeguards        
Location:       Melbourne CBD                      
Type:              Part Time                    

About the Role

The Customer Rights and Empowerment (CRE) Practitioner is part of the CRE team and reports to the Customer Rights and Empowerment Coordinator. This position exists to ensure the protection and fulfillment of rights of Yooralla customers consistent with the United Nations Convention on the Rights of Persons with Disabilities, 2006, the National Disability Insurance Scheme Act 2013 and the NDIS Practice Standards and Quality Indicators – Rights and Responsibilities module.

Support and empower customers or provide external advocacy referral and act as an internal resource for Yooralla staff.

Build and strengthen customer rights and empowerment through a range of individual and family centred practice programs, promote social inclusion and self-determination initiatives that strengthen the protection of the rights of people with disabilities through self-advocacy, peer support, skills development, advancing advisory committees, and provide information/education forums and resources to external and internal stakeholders

Work with people with disabilities within Yooralla as well as support external partnerships, for example VALID, Inclusion Melbourne to provide programs, training and individualised support to empower people with disabilities at Yooralla to then to speak up for and exercise their rights and responsibilities and enjoy greater citizenship and community inclusion.

Support customers with codesign activities to express their views, opinions, needs, experiences and outcomes.

About You:

 To be successful in this role, you will need:

  • International Police Check (if required)
  • NDIS Worker Screening Check
  • Requirement to use own smartphone or tablet device for customer confirmation of attendance
  • Lived experience with a disability
  • Formal qualification in disability support or a human service related discipline
  • Demonstrated work experience in disability or human services
  • People with a disability are encouraged to apply

Working with Yooralla

We employ individuals dedicated to providing quality, sustainable and flexible services, that uphold human rights and create opportunities, empowering individuals to live the life they choose. Yooralla has a long history of working to build a world where people with disability are equal citizens.

We offer

  • An attractive remuneration package with excellent salary packaging tax benefits
  • Excellent central CBD location
  • Flexible working hours
  • A rewarding career in a growing service sector
  • Supportive team environment
  • The opportunity to work alongside and empower people with disability to reach their maximum potential
  • Ongoing training, team support and professional development

For further information please contact Jane Carter on 03 9916 5767 or 

Download File CRE Practitioner Position Description_June 2021 (3).pdf

We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage Aboriginal and Torres Strait Islanders and people with a disability to apply.

Appointments are subject to one or more of the following forms of pre-employment safety screening such as Police Records Check, Inherent Position Requirements Employee Declaration, Working with Children Check, Disability Worker Exclusion Scheme Check, Reference Checks and AHPRA Registration Check. This role is only available to Australian Residents or to those who hold the right to work in Australia. We are committed to child safe standards and Yooralla is an equal opportunity employer.


Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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