Join our team as a Salesforce Administrator, where you'll maintain and optimize the Salesforce platform while collaborating with business and technical leaders to drive efficiency and growth.
About the Role
The Salesforce Administrator, reporting to the Head of Enterprise Applications, is responsible for maintaining and optimizing the Salesforce platform. This role involves gathering requirements, making recommendations, and ensuring efficient configuration, support, and maintenance. As a key member of the Application Delivery Team, the Administrator collaborates with technical and business leaders to implement enhancements that meet current business needs while preparing for future growth.
Key Responsibilities:
- Handle all Salesforce administrative functions for user account and profile management including object data security and visibility, permission sets, role hierarchy, page layouts, etc.
- Complete hands-on technical delivery including Salesforce configurations, coding, customisation, integrations and deployments.
- Build reports and dashboards, workflows and other day to day system administration tasks.
- Actively manage the support queue, ensuring resolution of all tickets.
- Perform all regular, periodic maintenance tasks, including user audits, security updates, data backups, event monitoring etc
- Actively participate within scrum teams to continuously improve and uplift our Salesforce capability.
- Maintain the solutions in Salesforce and packages / products (e.g. Pardot, Skedulo, Docusign etc.)
- Work with the Operations, Community and Shared service teams to work cross-functionally to gather requirements, build and communicate key insights, identify product opportunities and offer recommendations for future improvements.
- Support the Head of Enterprise Applications and wider IT teams by contributing to establishing streamlined processes that support administrative, Jira tickets, development and change management initiatives
- Provide guidance & training to improve adoption of solution components across the organisation
- Create and maintain system documentation, enhancements and supporting materials, keeping up to date in accordance with IT policies, procedure, and standards
- Oversight of vendors completing BAU maintenance, deployments, administration activities and enhancements to ensure they are delivering expected outcomes in line with Yooralla standards and policies
Experience and Capabilities:
- 4+ years of experience in a similar Salesforce Technical position
- Strong understanding of Salesforce best practices and functionality
- Deep technical Knowledge in Salesforce Clouds (Sales & Service Cloud, CPQ, Experience, Marketing)
- High level of experience with Automation Workflows, Visual Flows and Process Builder
- Ability to build/add custom objects, formula fields, triggers, custom views, reports, dashboards, and other features of intermediate-advanced complexity (using Lightning Experience) and deploy through CICD pipeline.
- Advanced experience with Dataloader/XL Connector/WorkbenchDemonstrated experience of effectively managing vendors;
- DevOps experience including use of tools to support CI/CD pipeline.
- Experience with Confluence, Jira and Scrum/Agile working methodologies
- Well-developed analytical, problem solving and decision-making abilities (a solution-oriented mindset and approach to problem solving)
- Experience with integration tools like Jitterbit or Mulesoft
- Demonstrated understanding of underlying client business problems and the ability to develop Salesforce technology-enabled solutions that addresses their needs.
- Understanding of platform authentication patterns (SAML, SSO, OAuth)
Mandatory requirements
Working with us
For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those
experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence, and abuse, achieved safely and with dignity.
Why Join Us?
- Competitive Salary & Benefits: We offer a competitive salary package, comprehensive benefits, and opportunities for growth.
- Dynamic Work Environment: Be part of a diverse and innovative team that’s dedicated to making a difference.
- Career Development: We support continuous learning and provide opportunities to develop your skills and career.
At Yooralla, you’ll work at Victoria’s most established and recognised for purpose disability service provider with more than 100 years of experience offering high quality support services to people with disability. We work in partnership with adults and children, their families and carers to enable them to live the lives they choose.
We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.