Senior Manager Lived & Living Experience
Division: Client Experience Team
Location: Melbourne CBD
Type: Full Time
Job reference: 494704
Are you the one to lead and embed lived experience into every facet of our organization, driving meaningful change and inclusion for all? This is your opportunity to make a significant impact as our Senior Manager Lived & Living Experience.
About the Role
The role of the Senior Manager Lived and Living Experience (LLE), supported by the Executive Director Inclusion, is to embed lived and living experience at all levels of the organisation. This includes, Board and Executive decision making, policy and strategy, program and service design, pathways to self-determinations for service users and clients, as well as accessible and inclusive employment for staff.
This is a leadership role that leverages the personal experiences of individuals who have directly faced significant marginalisation, adversity, socio-economic disadvantage and/or disability ("lived experience") to influence policy, practice, and system change by advocating for the perspectives of those with lived experience.
The role acts as a bridge between service users & clients and service providers, as well as the organisation and employees, to ensure their needs are integrated into decision-making processes.
Key Responsibilities:
- Advocacy
- Consultation and collaboration
- Leadership and mentorship
- Education and awareness-raising
- Empowerment focus
- Systemic change
Experience and Capabilities:
- Experience in organisation development, change management or strategic people and culture roles, including leading major organisational and cultural change initiatives.
- Lived and living experience of marginalisation, adversity, socio-economic disadvantage or disability with demonstrated integration into professional setting
- Extensive experience managing complex projects with multiple stakeholders to achieve organizational objectives within a community services setting.
- Capable of building strong relationships with all stakeholders to promote and expand LLE initiatives.
- Planning and development of programs, staff training, communication and supporting team, supervision, awareness raising, research and evaluation.
- Demonstrated understanding of intersectionality and how this applies to or impacts on lived experience.
- Demonstrated understanding of, and commitment to, the health and wellbeing of Berry Street Yooralla’s diverse communities, particularly LGBTIQA+ service users, staff and volunteers and people with disabilities and multicultural, multifaith and/or people of colour (POC).
- Demonstrated ability to flexibly manage competing priorities and stressful situations, monitoring own stress levels and practising and promoting self-care strategies.
- Empathy, resilience, and the ability to support others in their life journeys.
- Strong communication skills and the ability to listen, resolve conflict, and lead by example.
- Self-aware, reflective leader who continuously seeks improvement and adapts to new challenges.
- The ability to manage multiple tasks, meet deadlines, and work autonomously to achieve results.
- Demonstrated ability to build partnerships with government and non-government human services providers with use of practical strategies to improve service delivery to service users and clients.
- A tertiary qualification in project management, social work, psychology, community services or related filed.
Mandatory requirements
- NDIS Worker Screening Check
- International Police check (if required)
- Current Australian ID Proof
Working with us
For over 240 years combined, Berry Street and Yooralla have been at the forefront of supporting Australians with a disability and those
experiencing poverty, violence and abuse. Now, as one unified organisation, we bring together unparalleled expertise and a shared commitment to empowering individuals and families to thrive, while upholding and championing their human rights. We believe in a future where everyone has the opportunity to live the fulfilling life they choose for themselves, free from the impacts of trauma, violence, and abuse, achieved safely and with dignity.
Why Join Us?
- Competitive Salary & Benefits: We offer a competitive salary package, comprehensive benefits, and opportunities for growth.
- Dynamic Work Environment: Be part of a diverse and innovative team that’s dedicated to making a difference.
- Career Development: We support continuous learning and provide opportunities to develop your skills and career.
Sound like you?
Our culture
We believe in diversity, inclusion and equality and are committed to ensuring that our workplaces are a reflection of the Victorian community. We recognise the benefits that diversity and inclusion brings, and in turn encourage talented people from all backgrounds, abilities and identities to apply to our vacancies. We strongly encourage people with disability, LGBTQIA+ and Aboriginal and Torres Strait Islands People to apply.
We encourage applications from people with lived experience of disability. You'll receive adjustments and support throughout the whole process — from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email hr@yooralla.com.au or phone 9666 4501.